Client Services

Our Client Services Team Members will provide you with general assistance regarding test information, results, specimen collection and shipping.
Requisition Forms and other laboratory supplies are available from Synergy Laboratories by contacting Client Services.

Specimen Preparation for Courier Pickup

Complete a separate Requisition Form for each patient and include the form in the specimen package.

Test results can be provided by secured Internet access, courier, printer, fax or first class mail. Sensitive test results such as those associated with infectious disease are not provided by telephone or fax. We provide accurate and immediate test results for your convenience.

Dedicated Client Services Line

Carter County:
Phone:: (423) 542-1375

Smyth County:
Phone:: (276) 782-1160

Sullivan County:
Phone:: (423) 857-7153

All  Others:
Phone:: (423) 431-1352

Dedicated Courier Line

Carter County:
Monday - Friday, 8:00 a.m. - 9:30 p.m.
Phone:: (423) 542-1375

Smyth County:
Monday - Friday, 8:00 a.m. - 9:30 p.m.
Phone:: (276) 782-1160

Sullivan County:
Monday - Friday, 8:00 a.m. - 9:30 p.m.
Phone:: (423) 857-7153

All  Others:
Monday - Friday, 6:30 a.m. - 9:30 p.m.
Phone:: (423) 431-1324

(After hours and weekend couriers are available on an on-call basis.)